Employees are missing from the dropdown in add company users

When you try to add a company user, the employee drop-down list connects an employee to the user account being created.

Sometimes, when you try to add a company user, you may find the employee not appearing on the list. This is due to one of three reasons:

1. The employee in question is not in your employee list or has been deleted or archived. If you wish to re-enable them, you can go to People > Employees > View archived employees and click 'Restore';
2. The employee in question already has a user account;
3. The employee in question does not have a work email address defined. You need to enter a work email address in the employee file and try again.

If option 3 is the issue, you can add a work email address by going to People > Employees and selecting the employee in question. Then, scroll down to the Edit option:

Once in the Edit screen, select the 3rd option along the top, labelled Job Details - on this screen, you will find the Work Email option: