Errors When Running Reports

Sometimes you may get an error when running reports such as:

1. Initiate grid error;
2. Grid display error;
3. You are seeing "old" data (i.e. changes not reflected in reports which are apparent in the live data).

When this happens, it is usually due to a caching issue where previous report data is being cached and the report is showing the old version of data. To overcome this, we recommend you clear your cache, but in some browsers, this is often not sufficient.

In those scenarios where clearing your cache does not work, it is possible to force the report to load the most recent data by changing the URL of the report (the address in the address bar in your browser).

To do so, click on the 'Refresh' button at the bottom of the current report, OR append "?restore_session=1" (without the quotes) to the URL.

Please Note - You will then need to either reload the report or remove the restore_session=1 variable manually from the URL or by clicking the icon again. Otherwise, grouping, saving, and so on will not work correctly while the variable is appended to the URL.