When adding a user, you will sometimes be presented with the error message "This email address is already in use". You may be confused as you look through your users and the email address is not in use so contact support as it seems like this is a bug on our part.

When someone logs in to HRWize, they do not enter their company details. Instead, they simply enter their username (an email address usually) and a password. In the background, the system then not only checks that the details are valid but also then assigns them to the correct company and so on. 

Often we get clients to sign up for test accounts and they use their personal email address. Other times, someone will be employed by Company A and then move to Company B and are using a generic domain like Gmail, Hotmail, etc.

As a result, email addresses and/or login names must be unique in HRWize, or in other words, not just within your account.

So what are your options if this happens? 

There are three possible solutions:

1. Use an alternate email address (not always possible nor desirable);
2. Don't use an email address as login name (E.g.: if the email address is bob@abc.com you could use bob). There are downsides to this approach as it means forgotten password process may not work;
3. Remove the account or user details to which the email address is attached to. The person in question MUST do this as we can't, even if the email address is using your company domain name.

We cannot remove accounts or users belonging to another client regardless of the intention. The person who owns the address in question needs to login into the account and remove it themselves or contact the owner of the account to which the email is assigned and ask them to delete it for them.