Welcome to HRWize Support!

Frequently asked questions - FAQ

Welcome to HRWize Support! The support team looks forward to working with you. Here is a list of Frequently Asked Questions.

Who are we?

We are a part of the team based out of Montreal! We work closely with your consultant and implementation teams to help provide clients with a seamless post-integration experience.

How does HRWize support work?

HRWize Support is a support desk style service offered to clients to help troubleshoot their HRWize platform. We are your go-to team for all questions or issues about HRWize post-implementation. 

What can HRWize Support do for me (and what they do not do)?

The Support team primarily helps clients with unexpected system behavior. This includes:

• Bugs/Glitches
• Error messages
• Display issues

For questions about adding new modules, additional HRWize configuration, or changing of current settings and data, please contact your consultant.

How can I get in touch with HRWize Support?

HRWize Support is reachable through a login portal on our knowledgebase. Clients can submit support tickets through this portal and gain access to our extensive library of self-serve articles in order to familiarize themselves with all the functionalities that HRWize has to offer.

When is HRWize Support available?

HRWize Support’s helpdesk is open between 9:00 AM and 4:00 PM (EST) everyday for general support tickets. Upon reception of your ticket, you will receive a confirmation and we will assign the ticket to one of our team members, who will provide you with an update within the same business day. Please see your Service Agreement for more details on support response times.