System Diagnostics

Occasionally, when working with HRWize support, we will ask you for a screenshot of your system diagnostics section.

Diagnostics are used to show any abnormalities which may be causing larger issues within the system. 

To access this go to:

Administration > Company > Diagnostics 

Here, you will see that there are various sections for you to expand:

There are warning labels programmed into HRWize to warn you if there are common issues causing a fault, but for more detail, you can expand each of these sections by selecting the downwards arrow on the right-hand side of the section.

Within the Time off diagnostics section, you may also see a "Show" button. This expands upon the error message it's played next to. In the following example, if we click 'Show' beside the "Number of types using INDIVIDUAL: 1", this will show which time off type is using "Individual".

There are also 3 buttons that allow you to reset or delete allowances of various types. These should only be used on the advice of your support agent:

Any issues will be highlighted in RED. In this instance, we have 2 employees that have no time off allowance entered for them, which can cause a conflict in the system. 

If you come across an issue in Diagnostics and is not sure how to resolve it, contact HRWize Support at support@hrwize.com.