Sometimes, when pushing your employees using the "Push Shutdown Days" button, you may see a message displaying that "There is an error", or you may see that the days have been pushed but not to all expected employees.

These errors can be primarily caused by 3 potential issues:

• A missing shutdown type within your time off types;
• Multiple shutdown types within your time off types;
• No appropriate employees matching your restrictions.

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Shutdown Type Issues

To use shutdown days, you will need a time off type that has "Yes from individual allowance" selected from the Deduct from employee allowance option.

Your time off types are created via:

Administration > HR > Time off management > Time off types

In the Deduction settings section, select 'Yes' from the Shutdown type option.

This relates to the time off balance that the shut down day will be booked against. In most cases, this will correspond to your annual leave time off type however it can vary based on your company requirements.

When set to 'Yes', this designates the time off type as your Shutdown type and Natural HR will use this for the allocation of the pushed instances when using the 'Push shutdown days' option.

It is important to keep in mind that you can only have one shutdown type. If you have more than one of these, the system will present that "There is an error" message. As such, the first thing to check when experiencing this issue is your time off types.

When editing or adding a time off type, you will see the following option available for any "Deduct from individual allowance" time off type:

When set to 'Yes', this designates the time off type as your shutdown type and will use this for the allocation of the pushed instances when using the Push Shutdown Days option.

In most cases, this will resolve any "There is an error" message.

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Employees and Restrictions

Another potential issue is when restrictions are placed against your shutdown day. For example, if you have a shutdown day registered to only be available to a certain site, then the "Push Shutdown Days" action will fail if your selected employees/metadata options do not have any matching employees to push these days against.

This also is the primary cause of Shutdown days pushing to fewer people than intended.

To ensure you do not experience problems with this, we always advise you to double-check your restrictions before pushing your Shutdown days to ensure that any selections made fall within the appropriate restrictions.