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Troubleshooting

  • Employee Diagnostics

    The Employee Diagnostics will let you identify which employee(s) in your organization: Has no manager Reports to themselves Has invalid (archive or missing) manager Has invalid (archive or missing) ap...

  • Error 68 - The system will not accept my confirmation code

    Error 68 means that this is often due to having already clicked the first link in the confirmation email thereby already activating your account. If you have received a second standard email from us a...

  • Error 35 - Please choose an alternate password

    When you signup, you may get an Error 35 telling you to choose an alternate password. If you get this message, it is because the password you have chosen is on a list of cracked passwords freely avail...

  • Error CB014 - Subscription Error

    Error code CB014 typically occurs when attempting to make an update to your subscription, this error code suggests that there is an issue with the payment card or details which have been provided resu...

  • Error 874 - Access Permissions Error

    Error 874 is a security error that prohibits users from accessing pages for which they do not have permission to access. The appearance of this error code is rare considering that the majority of modu...

  • Error 603 - Too many failed log in attempts

    When logging into HRWize, you may see an error message: This means that you have made too many failed login attempts (attempts where either the username, the password, or both) are incorrect. This is ...

  • Error 404 - Page not found

    Error 404 relates to a missing page in the system. Clicking on your browser's Back button should usually return you to the previous page, where you can try again to navigate to the page you need. In t...

  • Error 17 - Incorrect Username or Password

    Error 17 means that either your login username or password is incorrect. This is the only condition that will cause this specific error message to appear. Any other error type of login failure will ge...

  • System Diagnostics

    Occasionally, when working with HRWize support, we will ask you for a screenshot of your system diagnostics section. Diagnostics are used to show any abnormalities which may be causing larger issues w...

  • Error Message - This email address is already in use

    When adding a user, you will sometimes be presented with the error message This email address is already in use. You may be confused as you look through your users and the email address is not in use ...