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  • Error 172: Google reCaptcha login error, please try again

    As part of our continuing efforts to keep our data secure, we have rolled out the use of Google reCaptcha on all of our external-facing forms i.e. login pages. You can find out more about this technol...

  • Google Single Sign On

    Within HRWize, there is the ability to login in to your user account using an email address which is hosted within Google Mail. In order to set this up, you must first ensure that an email address is ...

  • Changes to Login Page

    The login page has two login buttons - one marked Login and one marked SSO Login which stands for Single Sign On. To all intents and purposes, if you are logging in, the process is the same - enter a ...

  • Change Password

    To change your password, you should click the dropdown next to your name in the Profile Menu, and click Change Password. If you do not change your password for 90 days, the system will request that yo...

  • Resetting Employee Password

    To reset employee's password, simply go to: People > Users Under the Actions column, click Change Password or Reset and resend login details....

  • Choosing a Signup Email Address

    Where possible, we recommend that you do not signup using a personal email address such as joebloggs@acme.com. Instead, we recommend you use a generic email address such as hr@acme.com. The reason for...

  • I have not received my activation email

    If you have signed up and not received your activation email, please ensure you have waited a reasonable time for the email to come through. There can be delays with email on our system, your ISP and ...

  • Why do I keep getting logged out?

    For security reasons, the system is set to time off and invalidate your session if you have not used the application for 30 minutes. To avoid this, you simply need to click any link or refresh a page ...